Privacy Policy
Full Circle BPO respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Full Circle BPO collects, uses, stores, discloses and protects personal information when you visit www.fullcirclebpo.com, contact us, request our services, or otherwise interact with us.
1. Who We Are
Full Circle BPO provides outsourcing, Virtual Assistant and specialist outsourcing services to businesses, including businesses in Australia.
For the purposes of this Privacy Policy, references to “Full Circle BPO”, “we”, “us” or “our” mean Full Circle BPO.
2. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Business or company name
- Email address
- Telephone or mobile number
- Business address or other contact details
- Information provided when requesting a consultation or quotation
- Information about your business and outsourcing requirements
- Information contained in messages and enquiries
- Information relating to services you request or receive
- Website usage information such as IP address, browser and device information
3. How We Collect Information
We may collect personal information when you:
- Complete a contact or enquiry form
- Request a consultation
- Contact us by email or telephone
- Communicate with us through social media
- Engage our services
- Interact with our website
- Provide information through other legitimate business channels
4. Why We Collect Personal Information
We may use your information to:
- Respond to enquiries
- Arrange consultations
- Prepare quotations and proposals
- Provide our outsourcing services
- Match businesses with appropriate Virtual Assistants or specialist resources
- Communicate with you about our services
- Improve our website and services
- Send relevant marketing communications where permitted by law
- Protect our website and systems
- Meet legal and regulatory obligations
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website traffic and improve the user experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. How We Use and Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
- Technology and website service providers
- Hosting and communications providers
- Professional advisers
- Contractors and service providers
- Third parties where you have provided consent
- Government or regulatory authorities where required or permitted by law
We do not sell your personal information as a business practice.
7. Overseas Disclosure
Some technology, hosting, software or service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy and security protections are in place where required by applicable law.
8. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, or where required by law.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.
11. Direct Marketing
We may use your contact information to provide information about Full Circle BPO services, offers or business updates where permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
12. Third-Party Websites
Our website may contain links to third-party websites. Those websites operate under their own privacy policies, and we are not responsible for their privacy practices.
13. Privacy Complaints
If you believe that we have mishandled your personal information or breached applicable privacy obligations, please contact us and explain your concern.
We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, privacy practices or legal requirements.